Warranty

WARRANTY COVER

The Hisa warranty covers only the Heat pump and its controller. It does not cover installation errors, pipework, radiators or underfloor heating in the house.

All the ancillaries that come with the unit (cylinders, valves, switches and pumps) are covered by individual manufacturers (no labour) warranty. If these parts fail, they will be replaced free of charge under warranty, but the installer will charge to diagnose, remove and fit them.

The heatpump must have been installed by a qualified and competent engineer.

The heatpump must be serviced regularly in accordance with the guidelines.

The warranty will start from the date of installation as per the registration form failing which it will start from the date the heatpump was manufactured.

Hisa Engineering Ltd will not be liable for repair costs from third parties unless pre-agreed in writing.

Excluded: damage caused by external factors, fair wear & tear, consequential losses

Use of non-genuine parts may invalidate the warranty.

REGISTERING FOR WARRANTY:

Warranty must be registered by the installer when installation/commissioning is complete. Visit www.hisauk.com/warranty where the form can be completed online or printed. Printed forms must be sent to Hisa Engineering Ltd, 396 Hillington Road, Glasgow, G52 4BL by recorded delivery.

WARRANTY COVER

• In all cases, installers look after and service the units they installed.
• If they cannot do this, the distributor and/or Hisa Engineering Ltd will recommend another installer from a list of accredited installers who will be invited to take over this work.
• If there is a problem with the unit, the installer attends the site to rectify the problem.
• Each unit comes with a 2-year standard warranty and the warranty period (standard or non-standard) will be confirmed on your certificate.
• The warranty covers the cost of the parts and there is a fixed labour allowance for repairing the unit depending on the work to be undertaken. For example, for a compressor the allowance may be £150, whilst a fan motor receives £50. This will be irrespective of traveling distance or time. The allowance will change over time so updated details will be available on request.
• If the installer cannot repair the unit, Hisa Engineering Ltd will send a service engineer within the next 7 days.
• Warranty spares come directly from Hisa Engineering Ltd, and the aim is to deliver within 24 hours.
• A visit from a Hisa Engineering Ltd service engineer is charged at £600 a day, paid by the installer pre visit.
• Hisa Engineering Ltd will refund the fee if the problem is directly attributable to the heat pump, not leaking radiators etc.
• It is the installer’s responsibility to decide if they will pass this charge on to the homeowner.